2-625-707
support@seproxysoft.com
seproxysoft
  • General questions
  • About the Program
  • About site
  • Problems
1. Can I get a trial access to your services?
After confirmation of registration at our website, you are given the opportunity to take advantage of the paid version for 3 hours. Also, you are awarded 5 free proxy on the account, you can use within 3 hours.
2. What is EscortDatabase?
EscortDatabase - a service provided users with the complete version SocksEscort, which allows to use a continually updated database of private, fast and anonymous proxies, which can be used only with the help of our program. Number of proxies in the database, depending on time of day is between 10 000 to 25 000.
3. How can I take advantage of EscortDatabase?
This service can take advantage of users using the full (paid) version. Pay for access to the service, you can pay for a license for a program or a separate page prices.
1. On what operating systems it works?
SocksEscort designed for use on computers running the operating system Windows, at least version XP. In the case of attempts to run on systems other than, we can not guarantee the availability of the program as well as the system itself, be careful.
2. Does the program have SocksEscort known incompatibilities or contraindications?
We strongly recommend to avoid simultaneous SocksEscort and similar programs on one system may affect the performance of both the first and second. Do not even running, but installed application may have a negative impact on the work SocksEscort, because the main components of this application are always active. If you encounter problems, first of all try to remove the previously installed software or program SocksEscort.
Just to work properly, SocksEscort should not block such as antivirus programs, firewalls, etc. If you yourself failed to identify the source of the problem, contact the tech. support, our experts will help you to understand.
3. What is Blacklist.txt?
This is a special file, which lists the names of programs, soksifitsirovanie which can lead to conflict, this list includes anti-virus software, firewalls, products similar to ours. Programs of the blacklist to get a list of applications software, but to redirect their traffic is automatically put on hold, but you have the ability to turn a redirect, and modify its settings, but in this case, we can not guarantee the performance of both our product and conflicting program.
1. After registering on the site, I can not log into his credentials, why?
You need to wait for the message to your email inbox and click on the link in the confirming letter. NOTE FOR TRANSITION TO USE supported by the reference the same browser and IP address from HELD REGISTRATION (this will increase the security of your data during registration). Only after the above described procedure, your account will be available. If for any reason you are unable to activate your account, contact customer support.
2. I can not access your account in the program what to do?
Check the keyboard layout and position of key CapsLock, because the same check the connection to the Internet, and whether the program is not blocked by antivirus software and firewalls. Try to log in to your account on the site. If you find, or remove the cause you can not contact our support team.
3. I want to renew your subscription to EscortDatabase, but some prices are not available to me, why?
Available to you for cheaper subscription options compared to the one you have already paid, they will be available at the end of the your current subscription.
4. What payment methods do you accept?
Currently on the site, we accept payment via WebMoney and LibertyReserve. In the future we plan to include other forms of payment.
1. The program does not start, why?
An unambiguous answer to this question is impossible to give, first of all, make sure you are running Windows. If you have an operating system than Windows 7, make sure that your machine is installed. Net framework version at least 3.5. Others were sure that the program is not blocked by antivirus software or firewall. If the problem could not be found, please contact our support team.
2. After switching off the pages of the program will not open.
The reasons for this situation may be three:
1) SocksEscort was listed as prosksi server in the browser or, respectively, of the proxy, which is no longer referenced by your browser.
2) Some browsers, like Opera, DNS cache, and if the option "Use remote dns" was included, and after turning off SocksEscort you see the problem, then restart your browser.
3) The reason so the same may be incorrect termination SocksEscort for any reason, if the previous paragraphs are not applicable, it may help to restart the computer if it does not help and contact our support team.
3. I set the proxy EscortDatabase of the profile, but did not open, for what reasons?
Check your Internet connection, check whether your application inherits the settings of the program running in a different profile, which is not a proxy, while the parent application does not lock the option to bypass the proxy connection. Try to set a different proxy.
4. The program window is not displayed correctly, occasionally blinking, and generally behaving strangely.
SockEscort uses directx to draw a check, install the latest version from Microsoft, this is the same for virtual machines.
5. Why do I have problems with your program vmware, the image in the window, dazzled, spoiled, covered with artifacts.
This is a known problem of virtual machines vmware older in order to resolve the situation, turn off the 3d accelerated graphics in a virtual machine settings, it will reduce the graphics performance of virtual machines, but rendering problems should disappear.
6. Program running in the sandbox Sandboxie does not soksifitsiruetsya not activated in the program, how to fix?
Sandboxie prevents it running program to access resources and unknown system objects. To ensure that the program can access the resources SocksEscort, in the settings required to add a sandbox type of exception: * Escort *, in the sections Resource Access -> File Access -> Full Access and Resource Access -> IPC Access -> Direct Access, for all programs running in the sandbox.
7. Why is IE (64bit) is not soksifitsiruetsya in Windows x64?
Currently SocksEscort only works with 32-bit applications, but we are working to support the 64 bit applications, this feature will appear in a future release.
8. Why do some programs are not caught?
There can be several:
1) Program the 64 bit, for now, such applications are not supported. 2) To communicate over a network program uses a separate process, respectively, when we look at the process that contains the user interface, we can not intercept its traffic, as traffic does not exist, is also recommended to check all the programs stand on hiatus since SocksEscort automatically puts the system processes to redirect traffic to pause, to avoid system failures, and for them neohodimosti manual activation of the redirection.
3) the possible failure of SocksEscort, if you are interested in restarting the application and restart SocksEscort not help contact support.


If your program has the means to configure the proxy server, then the solution is to provide the desired profile to specify the address as a proxy, for example: 127.0.0.1:5080 Protocol Socks5 - the general case, to indicate a profile of the program "Deafault profile" of the program SocksEscort as a proxy server.
9. After intercepting a program SocksEscort'om lost internet connection.
Perhaps the reason for this is that our socks do not currently support IPv6 technology and UDP, to avoid disclosing the real address of a client's traffic is blocked except for a local udp traffic. You will have to suspend the application soksifitsirovanie to its normal operation.

reset password

x

#{title}

#{text}

x

#{title}

Ok#{text}

x

#{title}

Ok#{text}